International Shipping Charges:
Shipping Charges will be calculated according to the Weight, Size and Country of destination. Please contact us for an exact quote.
Note: If we find that the cost of carriage exceeds the price originally quoted, we will contact you with an exact quote for the carriage before making any charges.
For international deliveries we use different couriers according to the destination of the order.
We use Parcelforce, DHL and UPS to deliver goods quickly and efficiently.
If the delivery method selected comes with tracking you will receive your tracking information via email once your order has been dispatched.
Some of these deliveries may require a signature on delivery, therefore please ensure you have entered a valid delivery address.
Additional charges for customs clearance must be borne by the recipient. Unfortunately we have no control over these charges and cannot predict what they may be. Electrical Xpress Ltd are not liable to reimburse any costs incurred regardless of the circumstances.
These charges are dependent on your local customs office. We would kindly suggest contacting your local customs office for more information and advice.
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and brokerage charges, which are levied once a shipment reaches your country.
We are a UK based company and we typically supply products that operate from 240v to suit UK voltage unless otherwise stated.
Return carriage charges are refunded for UK returns only. We are sorry, but we are unable to refund return carriage charges for goods delivered outside of the UK.
Replacements are supplied in the UK only, unless a customer would like to pay carriage for the replacement goods to be sent to an address outside of the UK.
Products that are damaged, faulty, etc, will need to be returned back to the UK for a refund unless a customer would like to pay carriage for the replacement goods to be sent to an address outside of the UK.
Manufacturers warranties are valid for the UK only. If shipped abroad the warranties are not valid.
Some hazardous goods have shipping restrictions including aerosols and flammable substances. Please contact us for more information for these items.